Terms of Service
1. General Provisions
1.1. These rules govern the terms of use of the food delivery service (hereinafter – the “Service”), which operates within the territory of Ukraine.
1.2. By using our Service, you agree to the terms set forth in these rules.
1.3. The Service reserves the right to modify these rules. The updated version will be published on the website.
1.1. These rules govern the terms of use of the food delivery service (hereinafter – the “Service”), which operates within the territory of Ukraine.
1.2. By using our Service, you agree to the terms set forth in these rules.
1.3. The Service reserves the right to modify these rules. The updated version will be published on the website.
2. Services Provided
2.1. The Service offers the ability to order food from restaurants and cafes and have it delivered to the specified address.
2.2. Responsibility for the quality and freshness of the prepared dishes lies with the restaurant or cafe fulfilling the order.
2.3. The Service acts as an intermediary between the user and the food establishment and provides logistical delivery services.
2.1. The Service offers the ability to order food from restaurants and cafes and have it delivered to the specified address.
2.2. Responsibility for the quality and freshness of the prepared dishes lies with the restaurant or cafe fulfilling the order.
2.3. The Service acts as an intermediary between the user and the food establishment and provides logistical delivery services.
3. Registration and Usage Conditions
3.1. To use the Service, a user must register and provide accurate information (name, phone number, delivery address, etc.).
3.2. The user is responsible for the confidentiality of their account and personal data.
3.3. In case of violation of the rules, the Service reserves the right to restrict access to its services.
3.1. To use the Service, a user must register and provide accurate information (name, phone number, delivery address, etc.).
3.2. The user is responsible for the confidentiality of their account and personal data.
3.3. In case of violation of the rules, the Service reserves the right to restrict access to its services.
4. Orders and Delivery
4.1. An order is considered accepted once confirmed by an operator or upon receiving the corresponding notification.
4.2. The delivery time is specified when placing the order and depends on the restaurant’s workload and logistics.
4.3. The user must ensure accessibility at the specified delivery address at the agreed time.
4.4. If the user is absent at the delivery address, a repeat delivery may be subject to an additional fee.
4.1. An order is considered accepted once confirmed by an operator or upon receiving the corresponding notification.
4.2. The delivery time is specified when placing the order and depends on the restaurant’s workload and logistics.
4.3. The user must ensure accessibility at the specified delivery address at the agreed time.
4.4. If the user is absent at the delivery address, a repeat delivery may be subject to an additional fee.
5. Payment
5.1. Payment can be made using one of the available methods: cash to the courier, cashless payment (card), or through payment services integrated with the website.
5.2. If an order is canceled before it is processed, the user is entitled to a full refund of the paid amount.
5.1. Payment can be made using one of the available methods: cash to the courier, cashless payment (card), or through payment services integrated with the website.
5.2. If an order is canceled before it is processed, the user is entitled to a full refund of the paid amount.
6. Refund Policy
6.1. If defects are found in the delivered dishes, the user has the right to contact customer support within 24 hours of receiving the order.
6.2. Decisions regarding refunds or replacement of dishes will be made after reviewing the circumstances of the situation.
6.1. If defects are found in the delivered dishes, the user has the right to contact customer support within 24 hours of receiving the order.
6.2. Decisions regarding refunds or replacement of dishes will be made after reviewing the circumstances of the situation.
7. Liability
7.1. The Service is not responsible for delivery delays due to unforeseen circumstances (force majeure, weather conditions, technical issues, etc.).
7.2. Responsibility for the accuracy of order information (address, contact phone number) rests with the user.
7.1. The Service is not responsible for delivery delays due to unforeseen circumstances (force majeure, weather conditions, technical issues, etc.).
7.2. Responsibility for the accuracy of order information (address, contact phone number) rests with the user.
8. Privacy
8.1. Users’ personal data are processed in accordance with the legislation of Ukraine on personal data protection.
8.2. The Service does not disclose personal information to third parties, except as required by law.
8.1. Users’ personal data are processed in accordance with the legislation of Ukraine on personal data protection.
8.2. The Service does not disclose personal information to third parties, except as required by law.
9. User Support
9.1. Users can contact customer support via the contact details provided on the website in case of questions or issues.
9.2. In the event of disputes, the user must contact the Service’s support team and provide all necessary information (order number, situation details, etc.).
9.3. The Service reserves the right to review and clarify circumstances within 3 business days of receiving a request.
9.4. After the review is completed, the user will be informed of the decision and, if necessary, offered an appropriate solution (compensation, replacement, etc.).
9.1. Users can contact customer support via the contact details provided on the website in case of questions or issues.
9.2. In the event of disputes, the user must contact the Service’s support team and provide all necessary information (order number, situation details, etc.).
9.3. The Service reserves the right to review and clarify circumstances within 3 business days of receiving a request.
9.4. After the review is completed, the user will be informed of the decision and, if necessary, offered an appropriate solution (compensation, replacement, etc.).
10. Final Provisions
10.1. Use of the Service constitutes the user’s agreement with all provisions of these rules.
10.2. Any disputes will be resolved through negotiations or in court in accordance with the legislation of Ukraine.
10.1. Use of the Service constitutes the user’s agreement with all provisions of these rules.
10.2. Any disputes will be resolved through negotiations or in court in accordance with the legislation of Ukraine.
12.02.2026